Our client is a major franchised new and used vehicle dealer located in Townsville, on the Great Barrier Reef. They are seeking expressions of interest from experienced automotive Service Managers, for two of their service departments. The first will require an individual to take command of a busy operations, which employs around 25 staff and performs approximately 45 RO’s per day (Role 1). The second role is situated at a separate site, which focuses on premium brands (Role 2). Both of these roles report to the Dealer Principal and the computer system in use is Pentana / Reynolds & Reynolds.
This is an excellent opportunity for a Service Manager that knows how to build rapport and improve CSI. The dealership does not have a CSI problem, it’s simply that the existing management structure is such that the management of the department gets more attention than the management of the customer experience.
This position would suit a candidate who has experience in dealing with the prestige end of the market. Being a smaller site, the role would suit either an existing Service Manager, who understands the need to go above and beyond for their customer base and be very hands on, or a Service Advisor, looking for the right opportunity to step up and show what they can do.
Townsville is the largest population centre north of the Sunshine Coast, being home to almost 200,000 residents. Unofficially it is considered the capital of North Queensland. The city remains popular with tourists, and backpackers are particularly drawn to Magnetic Island and the Great Barrier Reef. The city has excellent diving and snorkelling facilities, with a variety of vessels using the port as a home base for their reef tourism activities. Townsville has several large public assets as a result of its relative position and population. These include the largest campus of the only university in northern Queensland, James Cook University, the Australian Institute of Marine Science headquarters, Great Barrier Reef Marine Park Authority, the large Army base at Lavarack Barracks and RAAF Base Townsville. Some notable Townsvillians are Julian Assange, Rachael Finch, Mitchell Johnson, Greg Norman, Andrew Symonds and Gordon Tallis.
An attractive remuneration package comprising a very generous retainer and incentives will be discussed with the successful candidates for both of these positions.
For further information please contact Chris Fowler on (07) 3160 2377 quoting Job Number AC5094. Resumes, enquiries and expressions of interest can be forwarded by email to firstname.lastname@example.org.
*These roles are with a different employer to the recently advertised Service Manager role in Townsville (AC5011).