The main function of this role will be to liaise with customers and staff to ensure the satisfactory completion of all warranty claims in a professional and effective manner. As a team player and a diligent worker you will contribute to the administration support of the Service Department.
Ideally, you will have experience with the management of warranties within a dealership environment. If you have an automotive mechanical background or experience with the Reynolds and Reynolds system it would definitely be to your advantage.
Demonstrated customer service experience, sound PC skills, accurate attention to detail, and excellent interpersonal manner are a must.
Your responsibilities will include but are not limited to:
• managing the warranty claims process for the dealership through to completion
• liaison with customers, internal and external
• assisting Reception and Service Advisors during peak times by welcoming customers and clients, answering calls and taking service bookings
• maintenance of appropriate databases
• preparation of reports
Your friendly disposition, positive phone manner, initiative and willingness to assist both customers and other members of the team are attributes highly sought after in this role.
The successful applicant is required to hold a current drivers license.
The role is Monday – Friday and the hours are 9am – 5:30pm.
For further information contact Mara Nogarotto on (02) 8911 5050 quoting job number AM5040. Resumes can be forwarded by email to firstname.lastname@example.org