Job Description:
Join our clients busy parts and accessories department, to help service their everyday customers, trade customers and service department for all parts advice, sales and stocking requirements. You will report to the Parts and Merchandise Manager
Key Responsibilities:
• Provide excellence customer service to all of the dealership’s customers.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management
You will have:
• 2 years’ experience in Retail Automotive Spare Parts industry
• Experience working in a fast paced and energetic environment
• Availability to work on Saturdays
For further information on this role please contact Mara Nogarotto (02) 8911 5050 quoting reference number AM5417. Resumes, questions and expressions of interest may be forwarded by email to jobs@autorecruit.com.au.
